| No. | Return reason | Liability |
|---|---|---|
| 1 | Accidental order | Buyer |
| 2 | Better price available | Buyer |
| 3 | Packaging intact but item damaged | Seller |
| 4 | Estimated delivery date missed | Seller |
| 5 | Missing parts or accessories | Seller |
| 6 | Packaging and item damaged | Seller |
| 7 | Wrong item sent | Seller |
| 8 | Defective or not working | Seller |
| 9 | Extra item beyond order | Seller |
| 10 | No longer needed or wanted | Buyer |
| 11 | Unauthorized purchase | Seller |
| 12 | Inaccurate description | Seller |
| 13 | Damaged during delivery | Seller |
| 14 | Performance or quality not adequate | Buyer |
| 15 | Not useful or incompatible with intended use | Buyer |
| 16 | Damaged due to inadequate packaging | Seller |
| 17 | Part not compatible with existing system | Buyer |
| 18 | Installation too complex or incomplete | Buyer |
| Time from receipt to return request | Return reason | Original shipping cost | Return shipping cost |
|---|---|---|---|
| 0-14 days | Seller | Seller | Seller |
| 0-14 days | Buyer | Seller | Buyer* |
| 15-30 days | Seller | Seller | Seller |
| 15-30 days | Buyer | Buyer | Buyer* |